Why is iTunes required in order to download my purchase(s)?
iTunes is the most popular cross-platform media player application available. Our downloads are designed specifically for use with iTunes and all iTunes compatible devices. Using technology built into iTunes we have pioneered a process that allows for purchases made on our site to download automagically into a personalized feed (Podcast subscription) inside of your iTunes library. Any time you make a subsequent purchase from our site, those items immediately become available for download inside of iTunes.
What devices are compatible?
Our downloads are encoded using the H.264/MPEG-4 AVC standard making them compatible for playback on your PC or MAC within iTunes, where they can be synced for playback with a video iPod or an Apple TV along with a host of other consumer electronic devices*.

iPod Compatibility:
Apple iPod 5G (with Video) 30 GB, 60 GB
Apple iPod U2 Edition 5G 30 GB Specs
Apple iPod 5G - Enhanced 30 GB, 80 GB Specs
Apple iPod U2 Edition 5GE 30 GB Specs
Apple iPod classic (6G) 80 GB, 160 GB
Apple iPod nano (3G/Fat) 4 GB, 8 GB
Apple iPod touch 8 GB, 16 GB
Apple iPhone 4 GB, 8 GB
I don't have an iPod so why would I want to purchase any of these videos?
You don't need an iPod to watch our videos. All you need is an up-to-date version of iTunes. Our downloads not only look good on the small screens of the iPod and iPhone, they also look great on your computer screen and even your HDTV. Watch you purchases directly in iTunes in a window of various sizes or in full-screen mode. With an Apple TV settop box connected to your HDTV you can enjoy your purchases in the comfort of your living room on the big screen.
I've downloaded my purchase(s), when playing them why do they keep stuttering and skipping?
There are a couple reasons this may be happening. Please verify your system meets the minimum system requirements for iTunes video playback.

If your computer meets the outlined requirements and you are a Windows users, there could be an incompatibility between Quicktime, Windows and your video card. Please try troubleshooting this issue by viewing the "Resolving iTunes Playback Issues."

Under certain circumstance the file downloaded may have become corrupt during the download process. Please contact customer support, using the form at the top of this page.
What are the minimum system requirements to watch purchased videos?
Windows Requirements:
Windows 2000 or Windows XP or Windows Vista
iTunes 7.1 or higher
Quicktime 7.1.5
512 MB RAM
2.0 Ghz Pentium class processor or faster
32 MB Video RAM
Broadband Internet Connection

Mac OS Requirements:
Mac OS X 10.3.9 or later
iTunes 7.1 or higher
Quicktime 7.1.5
512 MB RAM
1 Ghz G4 processor or better
16 MB Video RAM
Broadband Internet Connection
How do I download my purchases?
After completing your first purchase, you will need to subscribe to your purchase feed in iTunes. Purchase feed subscription under most circumstance happens automatically. If iTunes does not launch and subscribe to your purchase feed, please click the "Launch iTunes & Download Purchase" button on the order confirmation page and if necessary follow the onscreen instructions provided.

After making any subsequent purchases either wait for iTunes to open automatically or open iTunes manually. If your new purchases are not listed immediately simply press the "refresh" button in the lower right hand corner of iTunes. Your feed will refresh and begin downloading your latest purchase.

If multiple items are purchased, you may need to press the "get" associated with that title in order to initiate downloading.

Please look over the "Downloading your Purchases using iTunes" support page.
My download fails, what do I do?
Please note any error messages. You may see a (!) icon, click that and make a note of the error message. Please gather the following information.

1. The title of the purchase you are having an issue with.

2. Your IP Address from http://whatismyip.akamai.com/.

3. Run a traceroute to bitcast-a.bitgravity.com by following the below instructions.

On Windows platform,
- Click Start -> Run -> Type in "cmd" -> Click OK.
- Then type in "tracert bitcast-a.bitgravity.com"
- Finally, copy the entire output into the email.
(You can do so by right clicking the window and select "Mark", then press Enter after selecting the output.)

On a Macintosh platform,
- From your hard drive, Applications -> Utilities -> Terminal.
- Then type in "traceroute bitcast-a.bitgravity.com"
- Finally, copy the entire output in the email.

4. Your Download and Upload speed as reported by SpeedTest (http://www.speedtest.net/). There is an option to "Direct Link" the results on completion.

Please contact customer support, using the form at the top of this page, select "downloading my purchase"
Why are some of my purchases are not listed in my purchase feed inside of iTunes?
If you just made a new purchase and it is not listed, try cling the "refresh" button in the lower right hand corner of iTunes. Also double check that you are currently subscribed to your feed.

If your purchases are still not listed please contact customer support, using the form at the top of this page, select "downloading my purchase"
My downloaded purchase(s) disappeared from iTunes, how do I get them back?
iTunes may be set to only keep a select number of "unplayed episodes." If this is the case iTunes will automatically remove your purchases after they have been viewed. Please verify the following settings in iTunes.

Open iTunes

Click on Podcasts

Click the Settings Button in the lower left hand corner

Verify the following settings, change if necessary

Set "Keep" to "All episodes"

For instructions on how to re-download our missing purchases, please contact customer support, using the form at the top of this page, select "downloading my purchase"
Can I re-download my purchase(s)?
Maintaining the file after it has been downloaded is your responsibility. Generally we do not allow for the content to be re-download over and over. Please contact customer support using the form at the top of the page, select "downloading my purchase"
Can I burn my downloaded purchase(s) to DVD-Video and watch them on a DVD player?
The videos purchased at Bodies in Motion Video on Demand are not licensed for DVD burning.
Why has my download been disabled?
Very rarely does this occur, generally only when technical issues arise. Please contact customer support using the form at the top of the page, select "downloading my purchase"
Where are my purchased videos when I sync to my iPod?
Once synchronized, your purchases can be found in the following location on your iPod:

Videos > Video Podcasts > Bodies in Motion Video Download Purchases

If you are having trouble getting your purchases to sync to your iPod please verify the following settings.

With your iPod plugged into your computer. Open iTunes, click on the iPod icon listed under devices. This will bring up the preferences for this particular device.

Click the Podcasts tab.

Verify your settings, more than likely it is currently set to either:

[x] Sync [## new most recent unplayed] episodes of:
[x] Sync [all unplayed ] episodes of:

You will need to adjust these settings as follows:

[x] Sync [all ] episodes of:

If you are still unable to get your purchases to sync to your iPod, please contact customer support using the form at the top of this page.
Contact Support
Are you experiencing a technical issue and have not been able to resolve it yourself and require further assistance?

Please use one of the following support options to contact our support department.
We do our best to respond to all issues in a timely manner, usually within a few hours.
We have support experts waiting on stand-by to help you with questions that simply demand a direct conversation.
About Video on Demand
• Downloads go directly into your iTunes video library
• Watch videos on your PC or Mac, iPod and iPhone
• Share videos with other local iTunes computers
•Watch in high-quality MPEG H.264 format
• Shop for exclusive videos you won't find anywhere else
Use of service requires iTunes 7.1 or higher, please see iTunes documentation for more features and system requirements
About
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© 2009 - Opper Sports, Inc. All Rights Reserved.
© 2009 - Gilad Productions, Ltd
Apple TV, iPod and iTunes are registered trademarks of Apple Inc.