Why do I need to provide billing information during registration?
Given the instant access nature of our digital file delivery service we require customers to provide valid credit card payment information for indentity verification. In order to provide a simple and easy buying process, all your information is entered up front, and saved for later use. When you are ready to make a purchase, all you have to do is log in, add the item to your cart, and click complete purchase. We use industry standard encryption technology to ensure your information is safe and secure.

At anytime after your account is created you have the option to change or completely remove your payment information.
How do I modify my billing information?
Once logged in, clicking on your email address in the navigation bar will bring up your account. Click the "Edit Billing Information" button.
How do I change my email address or password?
Once logged in, clicking on your email address in the navigation bar will bring up your account. Click the "Edit Account Information" button.
Why am I being prompted to authenticate (enter a username and password) in iTunes?
Under certain situations you may be asked to authenticate your purchase feed in iTunes. Please enter the same login and password currently in use for Bodies in Motion Video on Demand Store. If you forgot you password and need to look it up, please click here.
Why can't I log in?
Login problems usually stem from a problem with cookies. A cookie is a small file that is placed in the memory or cache of your browser that tells us who you are. In most cases, this problem can be solved by enabling cookies in the settings of your browser. Occasionally, cookies become corrupt and they must be deleted. When you login again, a new, fresh cookie will be placed in your cache.

If the problem persists, try temporarily using a different web browser, if that still does not work please contact customer support.
Why is my Country not listed on the registration page?
Please contact customer support, we will do our best to make our site available to you.
Is there a cumulative list of all the videos that I've purchased?
Once logged in, clicking on your email address in the navigation bar will bring up your account. Click the "View Purchase History" button.
My credit card was billed multiple times for the same purchase. How did this happen and what can I do?
Multiple purchases happen on rare occasions when the purchaser accidentally hits the "complete purchase" button twice in quick succession on checkout. If you think this has happened. let us know and we'll check it out. If this has happened, we'll issue a refund immediately. A refund sometimes takes a few days to be reflected on your credit card statement.
Troubleshooting Failed Authorizations and Payment Declines.
To protect your security and privacy, your bank cannot provide us with information about why your payment was declined. Because of this, you most likely need to contact your bank directly to solve most payment issues.

We can help you:
Verify if you entered your payment information correctly on your order.

Contact your bank to resolve other payment issues even if:
You've successfully used the payment method on a previous order.
You have funds available in your bank or credit account to cover the order cost.

Here are steps you can take to resolve payment issues:

Contact your bank about payment security policies. Your bank may flag any unexpected activity on your account. This includes first time orders and high value purchases, regardless of the amount of funds available (or credit limit). Your bank may require your verbal authorization to proceed with a transaction.

Contact your bank about daily withdrawal or purchase limits. Most banks have limits on how much money can be charged or accessed in a single day. If you exceed this daily amount, your bank may block your account from any further activity regardless of available funds in the account. Your bank may require you to request a higher purchase limit to complete the transaction.

Verify the payment information entered on your order. Did your billing address change recently or did you get a new card with a new expiration date? If you used a payment method already on, you may simply need to update some of the information. If you entered a new payment method, make sure you entered the number and other information correctly. Visit the Update Billing Information section of your Account to update the payment information on an open order.

Submit an alternate payment method for your order. If you are unable to resolve the payment issue with your bank in a timely manner, you are always welcome to change the payment method on your order to another card. Visit the Update Billing Information section of your Account to update the payment information on an open order.
Contact Support
Are you experiencing a technical issue and have not been able to resolve it yourself and require further assistance?

Please use one of the following support options to contact our support department.
We do our best to respond to all issues in a timely manner, usually within a few hours.
We have support experts waiting on stand-by to help you with questions that simply demand a direct conversation.
About Video on Demand
• Downloads go directly into your iTunes video library
• Watch videos on your PC or Mac, iPod and iPhone
• Share videos with other local iTunes computers
•Watch in high-quality MPEG H.264 format
• Shop for exclusive videos you won't find anywhere else
Use of service requires iTunes 7.1 or higher, please see iTunes documentation for more features and system requirements
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© 2009 - Gilad Productions, Ltd
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